FAQ
Welcome to Gleamvelle’s FAQ page! Below are answers to some of the most common questions about our products, shipping, and policies. If you don’t find what you’re looking for, feel free to reach out to us at support@gleamvelle.com.
1. What products do you sell?
We specialize in high-quality Home decor designed to add warmth and charm to any space. We are continually expanding our product selection to bring you the best in decorative lighting.
2. How can I place an order?
You can place an order directly on our website:
Browse our product catalog.
Select the item(s) you wish to purchase.
Add them to your cart.
Proceed to checkout and follow the instructions to complete your purchase.
3. What payment methods do you accept?
We accept the following payment methods:
✅ Credit/Debit Cards (Visa, MasterCard, American Express)
✅ Apple Pay
✅ Google Pay
4. Can I modify or cancel my order after placing it?
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We process orders quickly, so we cannot guarantee changes or cancellations once an order has been placed.
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If you need to modify or cancel your order, contact us at support@gleamvelle.com within 24 hours of placing your order.
5. How long does shipping take?
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Standard Shipping: 7–15 business days
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Expedited Shipping: 5–10 business days
Processing time is typically 1–3 business days.
For more details, visit our Shipping Policy.
6. Do you ship internationally?
Yes, we currently ship to:
✅ United States
✅ Canada
✅ Europe
✅ Australia and Asian
If you’re unsure about shipping to your location, contact us at support@gleamvelle.com.
7. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow 24–48 hours for tracking updates.
8. What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
9. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.
For more details, visit our Return Policy.
11. What if I receive the wrong item?
If you receive the wrong item, please contact us at support@gleamvelle.com with a photo of the incorrect product. We will arrange for a replacement or a refund.